Privacy Policy
Introduction
Counselling with Iryna (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage in our counselling or coaching services.
What Personal Information We Collect
We may collect the following types of personal information:
- Full name
- Email address
- Phone number
- Date of birth
- Address (if required)
- Health and wellbeing information shared during counselling sessions
- Emergency contact details
- Payment details (processed securely via third-party providers)
- Any information you provide via contact forms, booking forms, or email
If you choose not to provide certain information, we may be unable to provide services to you.
How We Collect Your Information
We collect personal information:
- When you complete a contact or booking form on our website
- When you book a session
- During counselling sessions
- Through email, phone, or direct communication
- Via cookies and website analytics tools
Why We Collect Your Information
We collect and use your personal information to:
- Provide counselling and coaching services
- Communicate with you about appointments
- Process payments
- Maintain client records
- Improve our website and services
- Comply with legal and ethical obligations
We will not use your personal information for marketing without your consent.
Confidentiality and Disclosure
All personal and health information shared in sessions is treated as confidential.
However, confidentiality may be limited where:
- There is a risk of serious harm to you or others
- Mandatory reporting obligations apply
- A court subpoena is issued
- Disclosure is required by law
We may disclose information to trusted third-party service providers (e.g., payment processors, website providers such as Wix) who assist in operating our services. Some providers may store data overseas.
Where possible, information shared for supervision or professional consultation will be de-identified.
Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Information may be stored securely:
- On password-protected devices
- In encrypted practice management systems
- In secure cloud-based platforms
Access, Correction, and Complaints
You may request access to or correction of your personal information by contacting us.
If you have concerns about how your information has been handled, please contact us first. If the issue is not resolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au
Phone: 1300 363 992